Pay As You Go IT Support
Expert IT support without a contract. Call us when you need help, and you only pay for the time we spend. No monthly fees, no tie-ins, no surprises.
Simple, Transparent Pricing
No hidden fees, no surprises. Our hourly rates are straightforward and competitive. All prices exclude VAT.
Remote Support
For issues that can be resolved remotely via screen sharing.
- Remote desktop support
- Software troubleshooting
- Email & Office 365 issues
- Password resets & account issues
- Printer & peripheral support
- Minimum 30-minute charge
On-Site Support
When a physical presence is required at your premises.
- Hardware troubleshooting
- Network & connectivity issues
- Server & infrastructure support
- New equipment setup
- Cabling & installation work
- Minimum 1-hour charge
Out-of-Hours
Emergency support outside standard business hours.
- Evenings & weekends
- Bank holiday cover
- Emergency server recovery
- Critical system failures
- Remote or on-site available
- Minimum 1-hour charge
How It Works
Getting IT support should be simple. Here is how our pay-as-you-go service works.
Call or Email Us
Contact our helpdesk by phone or email with your IT issue. There is no need to be an existing customer or have a contract in place.
We Diagnose the Issue
Our engineers assess your problem and provide a time estimate. For simple issues, we can often resolve them in the first call.
We Fix It
We resolve your issue via remote support or an on-site visit, depending on what is needed. You only pay for the time we spend.
Pay Your Invoice
You receive a clear, itemised invoice for the work completed. No hidden fees, no surprise charges, no ongoing commitment.
Why Choose PAYG Support?
Pay-as-you-go IT support is ideal for businesses that have occasional IT needs or want to try our services before committing to a managed contract.
No Contracts
No monthly fees, no tie-ins, no minimum terms. You only pay when you need us.
Flexible Hours
Support available during business hours with out-of-hours emergency cover.
Remote & On-Site
We can help remotely via screen sharing or send an engineer to your premises.
Expert Engineers
The same qualified, experienced engineers that support our managed clients.
Fast Response
We aim to respond to all PAYG requests within 4 hours during business hours.
Clear Invoicing
Itemised invoices showing exactly what was done and how long it took.
Common Issues We Resolve
Our engineers can help with virtually any IT problem. Here are some of the most common issues our PAYG clients call us about.
Need More Regular Support?
If you find yourself calling us regularly, a managed IT support contract could save you money and give you priority response times, proactive monitoring, and unlimited remote support.
Need IT Help Right Now?
Call our helpdesk and get expert IT support without any contracts or commitments. We are here to help.